Privacy Policy

Effective Date: October 20, 2026
Last Updated: October 20, 2026

1. Introduction

WordPress Solutions (“I”,  “we” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, wpsolutions.ca, contact us, book a consultation, or use our services.

WordPress Solutions provides website design & development, website maintenance & troubleshooting, WordPress consulting, as well as artificial intelligence (AI) consulting. We also provide YouTube instruction, and related technology services. We aim to collect only the information reasonably necessary to operate our business, communicate with prospective and existing clients, and deliver our services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy, subject to any consent required by applicable law.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

2.1 Information You Provide Directly

You may voluntarily provide personal information when you:

  • Complete a contact form or send us an email.

  • Request information about our services.

  • Book a meeting or consultation.

  • Become a client or enter into a service agreement.

  • Participate in a consultation, training session, or instructional activity.

  • Provide feedback or communicate with us about a project.

This information may include your name, email address, telephone number, business name, website address, and the contents of your communications. If you become a client, we may also collect information reasonably necessary to manage our working relationship, such as project requirements, service agreements, invoices, payment records, and relevant business correspondence.

Please do not submit passwords, financial account credentials, sensitive personal information, or other confidential information through general contact forms.

2.2 Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically by our website hosting provider, server software, security tools, or other services.

Depending on the configuration of these services, this information may include:

  • IP address.

  • Browser type and version.

  • Device and operating system information.

  • Pages visited and links accessed.

  • Date and time of visits.

  • Referring website addresses.

  • Technical information relating to website performance, security, and errors.

We use this information, where applicable, to maintain the website, diagnose technical problems, protect against malicious activity, and understand how visitors use our services.

2.3 Client Website Information

When providing website development, maintenance, or consulting services, we may receive access to information associated with a client’s website or technology systems. Depending on the project, this may include website content, media files, WordPress configuration details, database information, technical logs, user account details, or other materials necessary to perform the agreed work.

We handle such information for the purposes of delivering the requested services, troubleshooting technical problems, maintaining websites, and fulfilling our contractual obligations. We do not seek access to personal information that is unrelated to the services being performed.

Clients should not provide unnecessary personal information belonging to their own customers, employees, or other individuals. Where a project involves personal information belonging to third parties, the client and WordPress Solutions should establish appropriate responsibilities and handling procedures before that information is accessed or processed.

3. How We Use Personal Information

We may use personal information for the following purposes:

  • Responding to questions and service inquiries.

  • Scheduling consultations and meetings.

  • Assessing project requirements and preparing proposals.

  • Providing website design, development, maintenance, and troubleshooting services.

  • Providing WordPress, AI, and YouTube instruction or consulting.

  • Communicating with clients about projects and services.

  • Managing business relationships, contracts, invoices, and payments.

  • Maintaining the security and functionality of our website and systems.

  • Detecting, investigating, and preventing fraud, spam, unauthorized access, and other security issues.

  • Improving our website, services, and instructional materials.

  • Meeting applicable legal, regulatory, accounting, and recordkeeping requirements.

We will not use personal information for purposes materially different from those described in this policy without obtaining consent where required by law.

4. Artificial Intelligence and Automated Tools

WordPress Solutions provides services and instruction relating to the practical use of artificial intelligence. In the course of providing these services, we may use AI-assisted tools for tasks such as research, drafting, coding assistance, content development, troubleshooting, and other technology-related work.

Where personal information is involved, we will take reasonable steps to limit the information submitted to AI tools to what is necessary for the intended task. Depending on the tools used for a particular project, information submitted to an external AI service may be processed by that service in accordance with its own terms, privacy policy, and data-handling practices.

We will not knowingly submit confidential client information or personal information to an external AI service without appropriate authorization and consideration of the relevant privacy and security implications. Clients should not provide confidential information, passwords, private customer records, or other sensitive material for AI processing unless the intended use has been discussed and appropriate safeguards have been established.

Where AI tools are used to assist with a project, their output may require human review, testing, and correction. AI-assisted tools are not a substitute for appropriate technical verification.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support its operation and improve the visitor experience.

Cookies are small text files stored on your device by a website.

Depending on our website configuration, cookies may be used to:

  • Support essential website functions.

  • Maintain certain user preferences.

  • Support login or client-area functionality.

  • Help protect the website against spam and unauthorized activity.

  • Measure website traffic and usage.

  • Support third-party features embedded in our pages.

Some cookies may be set by third-party services integrated into our website. You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some website features. Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.

6. Analytics and Website Performance

We may use website analytics or performance-monitoring tools to understand visitor activity, identify technical issues, and improve our website. If analytics services are enabled, they may collect information such as pages visited, approximate geographic information derived from an IP address, device information, and interactions with website content.

The specific information collected depends on the service used and its configuration. Third-party analytics providers may process information according to their own privacy policies and terms.

We will update this policy if our analytics practices materially change.

7. Third-Party Services and External Websites

Our website may use or link to third-party services that provide functionality such as:

  • Website hosting and infrastructure.

  • Appointment scheduling and meeting bookings.

  • Video conferencing.

  • Spam prevention and website security.

  • Analytics and performance monitoring.

  • Social media features.

  • Embedded videos and other media.

  • AI-assisted tools.

  • Payment processing, if applicable.

When you interact with these services, information may be collected or processed by the relevant provider. Third-party services operate under their own privacy policies and terms. We do not control the privacy practices of independent providers or external websites. We encourage you to review the privacy policies of third-party services before providing them with personal information.

Links to external websites do not constitute an endorsement of their privacy practices.

8. Appointment Scheduling and Online Meetings

If you book a consultation or meeting through our website or an integrated scheduling service, we may collect the information needed to arrange and manage the appointment. This may include your name, email address, telephone number, preferred appointment time, and information you voluntarily provide about your business or project.

If meetings take place through a third-party service, that provider may process your information in accordance with its own privacy policy. Meetings will not be recorded by WordPress Solutions without appropriate notice and consent where required by applicable law. You should avoid including passwords or unnecessary sensitive information in appointment forms or meeting descriptions.

9. How We Share Personal Information

We do not sell personal information to third parties.

We may disclose personal information in the following circumstances:

Service providers: We may share information with hosting providers, scheduling services, communication platforms, security providers, AI tools, or other service providers when reasonably necessary to operate our business or deliver our services.

Client-authorized activities: We may access, transfer, or share information as authorized by a client when carrying out an agreed website development, maintenance, or consulting project.

Legal requirements: We may disclose information when required or authorized by applicable law, a court order, or another lawful process.

Protection of rights and security: We may disclose information when reasonably necessary to investigate security incidents, address suspected fraud, protect our rights, or protect individuals from harm, where permitted by law.

When we use service providers, we take reasonable steps to ensure that personal information is handled appropriately in light of the nature of the information and the services being provided.

10. International Processing of Information

Some third-party service providers may store or process information outside British Columbia or Canada. Where this occurs, personal information may be subject to the laws of the jurisdiction in which it is processed and may be accessible to the authorities of that jurisdiction in accordance with applicable law. The location and handling of information depend on the services used and their individual configurations.

We will take reasonable steps to assess relevant privacy and security considerations when selecting service providers.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, subject to applicable legal, accounting, contractual, and recordkeeping requirements.

For example:

  • General inquiries may be retained for the time reasonably necessary to respond and maintain relevant business records.

  • Client project records may be retained for the duration of the working relationship and for an appropriate period afterward.

  • Invoices and accounting records may be retained for the periods required by applicable law.

  • Technical and security logs may be retained for the period needed to investigate issues and maintain system security.

When personal information is no longer required, we will take reasonable steps to securely delete it, destroy it, or remove identifying details, as appropriate. Information may remain in routine backup systems for a limited period before being overwritten or deleted.

12. Security of Personal Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, disclosure, alteration, and destruction.

Depending on the information and systems involved, these measures may include access controls, authentication safeguards, software updates, security monitoring, backups, and limiting access to information to those who require it. No website, online service, or electronic storage system can be guaranteed to be completely secure.

Although we make reasonable efforts to protect information, we cannot guarantee absolute security during transmission over the internet or while information is stored electronically. If a privacy breach occurs, we will respond in accordance with applicable legal requirements.

13. Email Communications and Marketing

We may use your contact information to respond to inquiries, provide requested information, and communicate with you about an existing or proposed project. We will not add you to a marketing mailing list without an appropriate basis for doing so. If we introduce newsletters, promotional emails, or other commercial electronic messages, we will comply with applicable requirements, including Canada’s anti-spam legislation where applicable.

You may unsubscribe from marketing communications using the unsubscribe instructions provided or by contacting us directly. Unsubscribing from marketing communications will not prevent us from sending necessary administrative or service-related messages.

14. Your Privacy Rights

Subject to applicable law and any relevant exceptions, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete personal information.

  • Ask questions about how your personal information is collected, used, or disclosed.

  • Withdraw consent to certain uses of your personal information, where permitted by law.

  • Request that personal information be deleted where we are not legally or otherwise required to retain it.

  • Raise concerns about our privacy practices.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before responding to a request. Certain information may need to be retained to meet legal obligations or establish, exercise, or defend legal claims. We will respond to requests in accordance with applicable privacy legislation.

15. Children’s Privacy

Our website and services are intended primarily for business owners, professionals, and adults seeking website development, technology consulting, and related services. We do not knowingly collect personal information from children for purposes unrelated to our business services.

If you believe a child has provided personal information to us unnecessarily, please contact us so that we can assess the situation and take appropriate action.

16. Third-Party Websites and Social Media

Our website may contain links to social media platforms, video-sharing services, and other external websites. If you follow these links or interact with embedded third-party content, the relevant provider may collect information about your activity. Your use of these external services is governed by their respective privacy policies and terms.

We encourage visitors to review those policies before sharing personal information with third-party platforms.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, or legal obligations. When changes are made, we will update the “Last Updated” date at the beginning of this policy. The revised policy will apply from the date it is published, subject to any additional notice or consent required by law.

We encourage visitors and clients to review this page periodically.

18. Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of personal information, or have a privacy-related concern, please contact WordPress Solutions.

Business: WordPress Solutions
Website: https://wpsolutions.ca
Email: [Insert your business contact email address]
Location: Lower Mainland, British Columbia, Canada

We will make reasonable efforts to respond to privacy inquiries in a timely manner.

This Privacy Policy is intended to explain the general privacy practices of WordPress Solutions. It should be reviewed and adapted to reflect the business’s actual data collection, website configuration, service providers, and legal obligations.